Terms of Service

GENERAL TERMS AND CONDITIONS OF PURCHASE

We inform you that any acquisition/purchase made through the website https://www.cnature.es/ and its registration process will be governed by these “GENERAL TERMS AND CONDITIONS OF PURCHASE” (hereinafter, “General Terms”). The purchase of any product in our online store implies acceptance of these General Terms, and consequently, acceptance of our Legal Notice and our applicable Privacy Policy.

The General Terms are binding on both the website owner and the buyer (Customer), granting them a series of rights and obligations from the moment the Customer places and accepts an order through this website. They are mandatory for both parties, so acceptance is essential to formalise an order. Therefore, the Customer must read these General Terms carefully each time they access the Website, as both the Website and these General Terms may be subject to changes.

SELLER: The company: “CAÑA NATURE, S.L.U” (hereinafter, “Caña Nature“), Tax ID: B-19647981, and Registered Office: Avda. de Incar, Nº 33, CP: 18130, Escúzar, (Granada).

BUYER/CUSTOMER: User who registers by voluntarily entering their personal data in the provided form (registration link: https://www.cnature.es/checkout/). To make purchases on the website, the customer/user must register or have previously registered, and fully and unconditionally accept all of these General Terms, the Legal Notice, and our Privacy Policy.

As a customer, you declare that you are of legal age and have sufficient legal capacity to be bound by these General Terms and Conditions of Purchase when placing an order on our website. Notwithstanding the above, you expressly and without exception accept that access, registration, and contracting through the Website takes place under your sole and exclusive responsibility. The Caña Nature online store is built on WooCommerce, the e-commerce plugin for WordPress, a widely used open-source platform worldwide. WooCommerce fully manages the user registration process, product catalogue, shopping cart, order processing, and payment gateway, operating at all times on Caña Nature’s secure servers under HTTPS protocol. Data entered by the user during the purchase process is handled in accordance with Caña Nature’s Privacy Policy and current data protection regulations.

CAÑA NATURE wishes to inform its Customers and Users that it is directed exclusively at legal entities and individuals over 18 years of age, and that the territory in which it accepts and distributes orders is exclusively the IBERIAN PENINSULA (hereinafter the “Territory”). If a Customer is interested in receiving an order outside the Territory, they should contact CAÑA NATURE through the contact form; we will review their request and inform them accordingly.

APPLICABLE REGULATIONS

These General Terms are subject to:

  • Law 7/1998, of 13 April, on General Contractual Terms and Conditions
  • Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Defence of Consumers and Users (TRLGDCU)
  • Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, regarding electronic contracting
  • REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016
  • LOPD-GDD 2/2018 of 5 December
  • Law 7/1996, of 15 January, on Retail Trade
  • Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce

If you reside in the EU, the regulations transposed and accepted by your country from the European Parliament and Council will apply. Otherwise, you must comply with the regulations of your country and Spanish legislation.

PURCHASE PROCESS:

1. Selected Products

The items you wish to purchase must be selected and added to the shopping basket by clicking on the corresponding icon and selecting the number of units of each item.

The shopping basket will contain the reference of the selected item, the number of units, and the price in Euros. The price shown includes taxes but excludes shipping costs, as rates vary depending on weight and destination.

2. Billing and Shipping Details

Your billing and shipping details will appear on screen, based on the data you entered when registering as a user. You may modify this information or change the delivery address.

3. Order Confirmation and Payment

  • Once the purchase order has been completed and before the order is dispatched, a summary will be displayed identifying the purchased items, their total price (including taxes and shipping costs), and the billing and shipping details. The order must be confirmed by clicking the “Confirm and proceed to payment” button.
  • The authorised PAYMENT METHOD is: CREDIT CARD THROUGH A PLATFORM THAT ENABLES ELECTRONIC TRANSACTIONS WITH SECURE PAYMENT. CARD INFORMATION IS NOT STORED IN ANY DATABASE — IT GOES DIRECTLY TO THE POINT OF SALE (POS). THE VERIFICATION OF YOUR FINANCIAL INFORMATION IS TRANSMITTED IN A SECURE DATA ENCRYPTION ENVIRONMENT. THIS SYSTEM HAS NO ADDITIONAL COST.

THESE PLATFORMS PROVIDE THE UTMOST SECURITY FOR OUR CUSTOMERS, AS THE CONFIDENTIALITY OF YOUR BANKING DETAILS IS PRESERVED AT ALL TIMES. THE PAYMENT GATEWAY THAT PROCESSES THE DATA AND CARRIES OUT THE TRANSACTION IS HOSTED ON THE BANK/ENTITY’S SERVERS AND ALL INFORMATION IS ENCRYPTED USING SSL (SECURE SOCKET LAYER) TECHNOLOGY.

  • Once the transaction is confirmed, the order number will be communicated through the website itself. An email will also be sent with a description of the order and the personal data provided.
  • If at the time the order is placed we detect that any of the included products are out of stock, the customer will be notified immediately. Likewise, the amount charged for that product will be refunded within a few days.

PRODUCT INFORMATION

Descriptions, characteristics, photographs, or videos relating to products are based on information from CAÑA NATURE’s product and quality department and are displayed on the Website for guidance purposes only. CAÑA NATURE is not responsible for any typographical errors that may exist.

1.- SHIPPING AND DELIVERIES.

1.1- SHIPPING COSTS.

No shipping costs for collection at our premises, located at Avda. de Incar, Nº 33, CP: 18130, Escúzar, (Granada).

Shipments are made to the Iberian Peninsula

Shipments are managed through our usual logistics operators: SEUR and MBE (Mail Boxes Etc.), using refrigerated transport, ensuring the cold chain throughout the entire distribution process. Caña Nature reserves the right to use the most appropriate logistics operator depending on the destination zone and the needs of the order.

1.2- DELIVERY TIMES.

The 24/72-hour delivery period begins from the moment the order leaves our warehouse, which we will notify you of by email.

The 24–72 hour timeframe applies to orders received between Monday at 8 a.m. and Thursday before 12 noon. Everything received after Thursday at 12 noon is processed the following Monday in order of receipt.

Due to product availability, and only in some orders, the incidents department will contact you by phone or email to provide a solution.

Courier companies generally deliver during business hours. If you have a preference for morning or afternoon delivery, you may indicate this in your order and the courier company will try to accommodate it as best they can.

1.3- SPECIALISED PACKAGING AND SHIPPING.

All our products are delivered in packaging that guarantees their safety and durability so they arrive at their destination in the best possible condition, allowing you to enjoy all the original flavour, and in refrigerated transport so their qualities remain unchanged.

2.- WARRANTY AND RETURNS.

2.1.- CAÑA NATURE QUALITY GUARANTEE.

The range of products offered by Caña Nature is the result of intensive R&D activity carried out in collaboration with technology centres such as the Centre for Research and Development of Functional Food (CIDAF), Tecnova, AINIA, Tecnalia, and universities including the University of Granada (UGR) and the University of Almería (UAL).

All our products undergo rigorous quality controls carried out by our company’s professionals. We take care to select the best produce so you can enjoy its full flavour in the best conditions. Quality and safety are guaranteed by CAÑA NATURE.

The warranty offered by CAÑA NATURE depends on the specific type of products supplied, given their perishable nature. Caña Nature will not be liable for damage caused by external factors, accidents, knocks, or falls not attributable to CAÑA NATURE or the carrier. If you notice damage to the products, please note it at the time of delivery.

2.2.- Are returns accepted?

In accordance with European and Spanish consumer protection regulations, the right of withdrawal will not be available for perishable goods or other products that may deteriorate or expire quickly.

To resolve any queries or issues relating to your order, please contact us by email at: pedidos@cnature.es.

You may cancel your order at any time and at no cost, provided you notify us before the order has been handed over to the carrier for shipping.

The grounds on which a return can be processed are as follows:

  1. Damaged products If the return or exchange is due to the product being damaged or broken during transport, please contact us as soon as possible so we can arrange a replacement or refund.
  2. Incorrect products If the return is due to receiving a product other than the one ordered, a return may be initiated within the first 2 calendar days from the date of receipt. However, you must notify us as soon as possible so we can arrange the dispatch of the correct product. You will not be charged return shipping costs.
  3. Products with incorrect/incomplete information If the return is due to the received product not matching the information shown on the website, a return may be initiated within the first 3 calendar days from the date of receipt. However, you must notify us as soon as possible so we can process it. You will not be charged return shipping costs.
  4. Defective products If you receive an expired product by error, we need a photograph of the batch number and expiry date so we can arrange a replacement or refund.

How is the refund processed?

The refund will be made to the same credit card or bank account used to pay for the order, once it reaches our premises. If payment was made by cash on delivery or bank transfer, you will be asked for your account number and IBAN to process the refund. If products are not returned in the conditions stated, we reserve the right to refuse the refund.

Can I modify or cancel my order?

Call us on 958050002 during office hours or email us at pedidos@cnature.es as soon as possible, so we can process the cancellation as quickly as possible and place a new order with the required changes.

Our customer service hours are 8 a.m. to 3 p.m., Monday to Friday.

INVALIDITY

Should any clause of these General Terms be declared null and void, the remaining clauses will remain in force and shall be interpreted taking into account the intentions of the parties and the purpose of these Terms.

CAÑA NATURE may choose not to exercise some of the rights and powers conferred in this document, which shall not in any case imply a waiver of such rights, unless expressly acknowledged by CAÑA NATURE or unless the applicable statute of limitations has expired.

MODIFICATION OF THE GENERAL TERMS

CAÑA NATURE reserves the right to modify, at any time, the presentation and configuration of the Website, as well as these General Terms. Therefore, CAÑA NATURE recommends that the CUSTOMER and/or USER read them carefully each time they access the Website.

CUSTOMERS AND USERS will have access to these General Terms in a visible, freely accessible location for any queries they wish to make. In any case, acceptance of the Terms of Sale and Use will be a prior and essential step before acquiring any product available through the Website.

CONFIDENTIALITY, PRIVACY AND DATA PROTECTION

CAÑA NATURE is committed to the protection, privacy, and confidentiality of the personal data of our website users in accordance with GDPR 679/2016, LOPD-GDD 3/2018, and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights (LOPD-GDD). We ask that you consult this section via the Privacy Policy link on our website. For any queries, you may email us at: dpo@cnature.es

APPLICABLE LAW AND JURISDICTION

These General Terms and Conditions of Purchase are governed by Spanish law. For the resolution of any dispute that may arise regarding their validity, execution, fulfilment, or termination (in whole or in part), the parties submit to the jurisdiction of the Courts of Granada. This contract constitutes the complete and entire agreement between CAÑA NATURE and the user/customer. Use of the Website confers the status of user and implies full and unconditional acceptance of all provisions included in the Legal Notice.

Online dispute resolution: Previously, in accordance with Article 14.1 of Regulation (EU) 524/2013, the European Commission provided an online platform for the out-of-court resolution of disputes between consumers and businesses. However, this tool was repealed by Regulation (EU) 2024/3228 and ceased to operate on 20 July 2025.

From that date, consumers can no longer submit new complaints through that platform, nor access the data stored on it, which has been deleted. Currently, users may consult their rights and access alternative dispute resolution mechanisms through the portal “Consumer Redress in the EU“: https://consumer-redress.ec.europa.eu/index_es, which provides:

  1. A list of Alternative Dispute Resolution (ADR) entities by country and their contact details.
  2. Guidance on online dispute resolution.
  3. Additional resources under the Digital Rights framework (Digital Services Act) for disputes concerning content or account restrictions.

Regulatory references:

  1. Regulation (EU) 524/2013, which created the ODR platform (now repealed).
  2. Regulation (EU) 2024/3228, which established its discontinuation and set out the new complaints route.

If you have any questions, comments, or suggestions about our products, your order, these General Terms, or our website, please write to CAÑA NATURE at:

  • Registered Office: Avda. de Incar, Nº 33, CP: 18130, Escúzar, (Granada).
  • Contact email: dpo@cnature.es
  • Contact phone: (+34) 958050002

Terms of Service last updated and revised in Granada on May 19, 2026.

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